Getting audited isn’t something that most fleets look forward to - it can mean a lot of running around, headaches, and time away from driving. However, that wasn’t the case for WAT Supplies. After using the BigRoad Mobile App and the BigRoad Web App to improve their operations, WAT Supplies actually volunteered to be audited by the Ministry of Transportation (MTO)!
Becoming a Leading Distributor
With 30 years of experience, WAT Supplies has grown to become a leading provider of sanitation, paper, and food service products in Ontario, Canada. Providing their customers with exceptional service is key to ensuring their satisfaction. “Quick transport of our products plays a huge role in fulfilling our commitment to clients,” commented Travis Gillard, Account Manager at WAT Supplies. As a result, they’ve grown their short haul distribution network to 8 power units with 6 drivers.
WAT Supplies previously relied on paper logs to document hours of service (HOS). Like many growing businesses, they experienced their share of challenges including form and manner errors, missing logs, and delays in receiving/processing.
“I knew there must be a better solution for my drivers and that’s when I found BigRoad,” explained Travis. After a few months of using the BigRoad Mobile App and BigRoad Web App, WAT Supplies saw form and manner errors disappear, logs were completed daily, and they eliminated potential issues before they happened (saving them time and money). WAT Supplies has transformed their operations and wanted to show their progress on paper so they decided to volunteer to be audited by the Ministry of Transportation (MTO).
Volunteering to Be Audited
“I was warned that the MTO wasn’t going to go easy on us just because we volunteered to be audited. I wasn’t worried at all because I knew that BigRoad had our backs,” exclaimed Travis.
“I presented our BigRoad eLogs to the officer and watched his eyes go from squinting at chicken scratch to lighting up like a child at Christmas! He was impressed with how clean and practical the logs were. He said that they’re much better to inspect which makes his job a lot easier.”
The Results Are In
“We did better than expected and scored a 98 on the audit,” shared Travis. “A big part of my day was spent managing my fleet. Now that we have BigRoad, I’m able to manage my drivers without feeling like I’m hassling them. It’s made my business that much better.”
Since the audit, WAT Supplies has transitioned all of their drivers from paper logs to the BigRoad Mobile App and are using the BigRoad Web App to manage their fleet. Travis is looking forward to continuing to improve their operations and benefiting from all that BigRoad has to offer!
The Bottom Line
“BigRoad enabled us to transform our operations. Our logs are now completely clean, we have no violations, and my drivers enjoy using BigRoad much more than having to fill out paper logs.
It’s a great change!”
BigRoad has helped transform the way thousands of drivers and fleets do business. From providing our free electronic logging app that simplifies hours of service tracking to getting fleets on the path to ELD compliance with DashLink. Whether you’re a fleet of 1 or 1,000 - BigRoad’s got your back! Start a free 30-day trial and see how we
can help you!